We have summarized the questions and answers that you may contact.
Q1. There was something like a thread in it. What is this?
A. There are several mask production lines of our company, but since we are producing while switching 5 colors on the same line, non-woven fabric pieces, lint, and plastic pieces that are generated when masks of different colors are produced occasionally occur. It may get in. Please be assured that it is not a foreign substance.
Q2. The color is uneven, but is it defective?
A. It is not a defective product. Each non-woven fabric uses a grade called SSS. In this way, the three layers of PP are entwined at high temperature and high pressure to form a single non-woven fabric, so the color may not be uniform.
Q3. The box is crushed. Can you replace it?
A. In principle, we do not accept exchanges or returns due to crushed boxes. Due to the characteristics of the product, which expands the box to the limit of the size that can be sent according to the postal standard so that more masks can be used, the outer box is dented or crushed in the mail. It has become a thing. However, if the inner bag of the individual packaging is torn, we will replace it, so please contact us.
Q4. Is it possible for a virus to get inside the film?
A. The surface of Pioneer Mask is antiviral coated with an antibacterial agent, and then sterilized by UV, high temperature disinfection and double sterilization and disinfection. Therefore, we take all possible measures in the clean room, but even if a virus is mixed in, the system is such that viruses and bacteria cannot exist in the film package.
Q5. Does a clean room mean a sterile room?
A. No, it is not a sterile room.
Due to the nature of the process of processing non-woven fabrics and textile raw materials, it is inevitable that chips and lint will be generated in the clean room. By introducing a clean room, it is possible to prevent the invasion of bacteria, molds and dust from the outside. In addition, we will control dust generated from the manufacturing process and prevent it from entering the product. To customershighWe strive to provide products with hygiene standards.